General Return Policy

Whether a product may be returned to Future Technologies depends on the product in question. Your Future Technologies representative can assist you in determining whether or not your product may be returned. However, all return requests are subject to final approval from Future Technologies management. No product will be considered for return more than 14 days past the original invoice date.

For products that may be returned, Future Technologies will provide a return authorization number. Final approval and customer credits are contingent upon the returned product conforming to the condition originally stated by the customer. In addition, the product must be returned within the time specifications outlined by Future Technologies.

New Product

Except for products designated as “non-cancelable/non-returnable,” Future Technologies has a 14-day return policy from date of invoice, provided that the product is in new, unopened condition, and has not been placed on maintenance. This means the product’s factory seals have not been opened and packaging is in the same condition it was when received from the carrier. All products placed on maintenance will be assessed with a minimum 15% re-stocking fee. Products designated as “non-cancelable/non-returnable,” even if new and unopened, may NOT be returned.

Any request to return new product after 14 days may be submitted, but will be subject to approval. Future Technologies will not guarantee return approval for new product when the shipment is outside the 14-day window.

If the customer elects to return new product (under 14-day window),Future Technologies will only issue credit for the current cost of the product. Any difference in cost from the time of shipment and return date will remain on the customer’s accounts receivable balance.

Used/Opened Product

Products that have been opened, removed from their packaging and/or used have stricter return guidelines. Any product fitting this category will require additional approval and consideration prior to issuing return authorization. Approval for used/opened product returns is contingent upon market-values specific to Future Technologies, penalties are determined at our discretion.

Obsolete/Discontinued/End of Life

Products discontinued, obsolete or labeled End of Life (EOL) are not returnable under any circumstances. All obsolete, discontinued or EOL products are sold as non-cancelable and non-returnable.

Restocking Fees

A restocking fee may be assessed at the discretion of Future Technologies. Any new/approved used/opened requests will have a minimum restocking fee of 15 percent.

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